+49 271 23871-7000

Your short path to ifm services support

Our service & support is your contact point for regular maintenance as well as unexpected events.
Use the following possibilities to contact us or dial +49 271 23871-7099.

QUICK SUPPORT

Mon. to Fri. 6 am to 6 pm (except bank holidays in North Rhine-Westphalia)
In addition, we offer ‘round the clock’ support (24/7 x 365 days a year)

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SERVICE

More than ever before, companies rely on a highly available, stable IT infrastructure. This requires preventive measures, which must be taken into account during investment planning. We offer long-term planning to simplify this for our customers. Together with the customer, a plan is created which defines a rough structure of the operational information technology, a time period as well as the necessary software. The software is the starting point for determining a compatible platform. Measures and investment requirements are derived from the performance data. Benefits of this approach include transparency, stable systems and optimisation of IT costs. The plan is flexible enough to take account of current trends and market developments. When planning, we always have the function, time and costs in mind.

Our service experts then carry out the planning steps, such as installations and migrations on-location. Our employees are qualified to the requisite level with certifications as well as years of experience. The focus is always on optimising your IT-based added value based on your needs.

SUPPORT

Technical disruptions in a corporate network often have complex causes. Our support team is specialised in debugging and troubleshooting. We are happy to support you for up to 365 days in the maintenance and implementation of your IT systems. Our colleagues are also a link for our customers to the strategic and complementary manufacturers in our portfolio. All ifm services customers benefit from the information and extended possibilities of the special programs offered by our partners, as well as our employees’ high level of qualification and certification. In terms of quality assurance, our service and support findings are continually being incorporated into practice-oriented planning. This ensures that support processes and added-value are continuously optimised.